Refund Policy

This policy applies to every digital product sold by Olexyn Systems LLC, a limited liability company organized under the laws of the State of Wyoming, United States, under the ProductoHub brand — on productohub.com and on each of its product websites. It forms part of our Terms of Service.

1. How to request a refund

1. Email support@productohub.com from the address you used at checkout. If you write from a different address, tell us which one you bought with.
2. Include your order or receipt number if you have it, and the name of the product. It speeds things up, but we can find your order from your email address alone.
3. We reply confirming the refund, normally within two business days.
4. The refund is issued to the same payment method you used. Depending on your bank or card issuer, it appears on your statement within 5 to 10 business days.

You do not need to return or delete anything, and we do not ask you to justify the decision. If a product was not what you expected, we would rather give the money back.

2. What is covered

• One-time purchases — downloadable guides, workbooks, templates and tools bought outright: refundable in full within 30 days of purchase.
• Add-ons bought at the same checkout — refunded together with the main product, in full.
• The first payment of a subscription — refundable in full within 30 days of that first charge.

3. Subscriptions and renewals

Subscription products renew automatically until you cancel. You can cancel at any time from your account, from the link in your receipt, or by writing to support@productohub.com. Cancelling stops future charges; your access runs to the end of the period you already paid for.

If a renewal charge took you by surprise, tell us within 30 days of that charge and we will refund it and cancel the subscription. We would rather issue a refund than have you dispute a charge with your bank.

If we permanently discontinue a subscription product, we stop billing you and refund any period you paid for but can no longer use, on a pro-rata basis.

4. What is not covered

We may decline a refund, and where appropriate withdraw access, in a small number of situations:

• a request made more than 30 days after the purchase or the charge concerned;
• repeated purchases and refunds of the same or similar products, or a pattern that shows the guarantee is being used to obtain products for free;
• redistribution, resale or public posting of a product, in breach of section 6 of the Terms of Service;
• fraudulent or unauthorized transactions, which we handle with our payment processor rather than through this policy.

Outside these situations, the guarantee applies as written.

5. Products bought through a third-party platform

Some of our products are also sold through third-party marketplaces and payment platforms. If you bought that way, the platform is the seller of record for your purchase and its own refund process and timings apply. Write to us anyway at support@productohub.com — we will tell you exactly where to make the request and follow it up with you.

6. Before you contact your bank

If something went wrong — a product that did not arrive, a charge you do not recognise, an access link that failed — please write to us first. Almost every case of this kind is a delivery or email problem that we can fix in minutes, and a refund from us reaches you faster than a dispute filed with your bank.

7. Your statutory rights

This guarantee is offered voluntarily and sits on top of any rights you have by law. Nothing here limits the consumer protection rights available to you in the country where you live, including any statutory right of withdrawal.

8. How to contact us

Olexyn Systems LLC — ProductoHub
30 N Gould St, Ste R, Sheridan, WY 82801, United States
support@productohub.com

We normally answer within two business days. Full purchase terms are in our Terms of Service.